Cancellations

The customer may cancel their order if it has not yet been shipped. To cancel the order, you must notify the cancellation in writing via the email ecarreira38@gmail.com, and you will be contacted to be directed at the cancellation.

If the order has already been shipped, the customer must request the return of the same, following the return process described below.

The return period of your order must be processed within 14 working days after receipt of the order. To return the order, the customer must communicate the return in writing via the email ecarreira38@gmail.com,and will be contacted to be directed at the cancellation.

The same procedure is valid for products damaged or do not meet the expected by you, also within 14 days. The Esoteric Charm is available to reach the best agreement for both parties.

The customer has the right to return the purchased products, without justification, within a maximum period of 14 working days.